Enterprise-grade security you can trust.
Built for professionals who handle sensitive client data. Your trust is our foundation.
Certified, Australian, encrypted.
FamilyGram is developed by Syntaq Solutions Pty Ltd, an ISO/IEC 27001 certified Australian software company. The certification covers the information security management behind the systems, people and processes used to deliver FamilyGram.
- ISO/IEC 27001 certified information security management
- Australian hosted — data never leaves Australian servers
- AES-256 encryption for sensitive information
- APPs and GDPR compliant
- 99% uptime
Your data, protected at every layer
FamilyGram uses multiple layers of security to protect sensitive information at every stage.
- Encrypted in transit: TLS 1.3 for all data transmission
- Encrypted at rest: AES-256 database encryption for sensitive information
- Sensitive field encryption: additional encryption for names, dates and financial data
Australian hosted, Australian owned
All data is hosted in Australian data centres, meeting data sovereignty requirements. You can assure your clients that their family’s information stays within Australian jurisdiction at all times.
Granular permissions, complete isolation
Role-based access controls and isolation between organisations keep every practice’s data private.
- Role-based permissions for team management
- Complete data isolation between organisations
- Two-factor authentication (2FA) support
- Automatic session timeout for security
Every action logged
Audit-ready records for professionals who need them.
- User actions and data changes tracked
- Login attempts and access patterns monitored
- Data export and sharing activities recorded
You own your data — always
No selling
We never sell your data to third parties.
No sharing
Your data stays private and confidential.
Full export
Export your data at any time in CSV.
No lock-in
Standard, open data formats.
Continuous backups, 30-day retention
Geographic redundancy and automated disaster recovery keep your data safe.
- Recovery time under 24 hours
- Data loss under 24 hours in the worst case
- Geographic redundancy across multiple availability zones
The detail is in the Syntaq data storage and IT security whitepaper.
Questions about security?
Get in touch and we’ll answer them, or send you the detail your practice needs.